maya games Privacy Policy – Your Data, Handled with Care
This page explains exactly what personal information maya games collects from players in the Philippines, how we use it, and the steps we take to keep it safe. We believe you deserve clear, plain-language answers — not legal jargon.
Information We Gather When You Play
We only collect what is genuinely needed to run your account, process your transactions, and keep the platform secure for every player in the Philippines.
Account Registration Data
When you sign up on maya games, we collect your full name, date of birth, email address, and a username of your choice. This information is required to create and verify your account in line with Philippine gaming regulations. We use your date of birth to confirm that you meet the minimum age requirement of 21 years. Your email address is used for account notifications, security alerts, and support correspondence. We do not collect more personal details than are necessary for these purposes, and we will never ask for sensitive government ID numbers unless required for identity verification under applicable law.
Payment and Transaction Records
To process deposits and withdrawals in Philippine pesos, we collect payment method details such as e-wallet account references or bank transfer identifiers. Full card numbers and banking credentials are never stored on our servers — these are handled by our licensed payment processors using encrypted channels. We retain transaction records including amounts, dates, and payment method types to comply with financial reporting obligations and to resolve any disputes that may arise. These records are accessible to you through your account history at any time. We do not share your payment details with any third party except as required by law or to complete the transaction you have authorised.
Device and Usage Data
When you access the platform from your mobile browser or any other device, we automatically collect technical data such as your device type, operating system version, browser type, IP address, and session timestamps. This information helps us optimise the mobile experience for Filipino players and diagnose any technical issues you may encounter. We also record which game categories you visit — such as Casino, Slot Game, Betting, or Bingo — to improve platform navigation and content relevance. Usage data is analysed in aggregate and is not used to build individual marketing profiles without your consent. You can request a summary of the usage data we hold about you at any time by contacting our support team.
Cookies and Session Tokens
maya games uses cookies and similar session technologies to keep you logged in securely, remember your preferences, and measure how different parts of the platform are used. Essential cookies are required for the platform to function and cannot be disabled without affecting your ability to log in or place bets. Analytical cookies help us understand which features are most useful to players in the Philippines so we can prioritise improvements. We do not use third-party advertising cookies or share cookie data with ad networks. You can manage non-essential cookie preferences through your browser settings at any time, though doing so may affect certain platform features.
Why We Process Your Information and Who Sees It
Every piece of data we hold has a specific, lawful purpose. Here is a plain-language breakdown of how your information is used and the limited circumstances in which it may be shared.
Running Your Account
Your registration data is used to create and maintain your account, authenticate your logins, and send you important service notifications such as password resets and deposit confirmations. Without this processing, the platform simply cannot function for you. We retain account data for as long as your account is active and for a reasonable period afterwards as required by Philippine law.
Security and Fraud Prevention
We analyse login patterns, device data, and transaction behaviour to detect and prevent unauthorised access, bonus abuse, and money laundering. If our systems flag unusual activity on your account, we may temporarily restrict access and contact you to verify your identity before restoring full service. This processing is essential to protect both you and the integrity of the platform for all Filipino players.
Platform Improvement
Aggregated usage data helps our team understand which game categories, features, and navigation paths are most popular among players in the Philippines. We use these insights to prioritise new features, fix usability issues, and ensure the mobile experience remains smooth across a wide range of devices. Individual player data is never used for this analysis in a way that identifies you personally.
Responsible Gaming Monitoring
We monitor play patterns to identify signs of problem gambling and to enforce self-exclusion requests. If you have set deposit limits or requested a cooling-off period, your account data is used to enforce those restrictions automatically. This processing is carried out in your interest and in line with our commitment to responsible gaming for all players on the platform.
Legal and Regulatory Compliance
As an online gaming platform serving players in the Philippines, we are required to retain certain records and to share information with regulatory authorities upon lawful request. This includes transaction records, identity verification documents, and account activity logs. We will always inform you of any such disclosure unless we are legally prohibited from doing so.
Communications and Support
Your email address is used to respond to support enquiries, send transactional notifications, and — only with your explicit consent — to send you information about platform updates or promotions. You can opt out of non-essential communications at any time by contacting [email protected]. We will never send unsolicited marketing messages to players who have not opted in.
When and With Whom We Share Your Data
maya games does not sell, rent, or trade your personal information to any third party for marketing purposes. We share data only in the following limited circumstances: with licensed payment processors who handle your deposits and withdrawals under strict data processing agreements; with identity verification providers when we are required to confirm your identity under Philippine anti-money laundering rules; with regulatory or law enforcement authorities when required by a lawful order; and with technology service providers who host or maintain the platform, all of whom are bound by confidentiality obligations. Any third party that receives your data is contractually required to use it only for the specific purpose for which it was shared and to apply security standards equivalent to our own. We review our third-party data sharing arrangements regularly to ensure ongoing compliance with applicable Philippine privacy law.
What You Can Ask Us to Do With Your Data
Philippine privacy law gives you meaningful control over your personal information. Here is a summary of the rights you can exercise at any time by contacting our support team.
Right to Access
You can request a copy of all personal data we hold about you at any time. We will provide this in a clear, readable format within a reasonable timeframe. There is no charge for a standard access request.
Right to Correction
If any information we hold about you is inaccurate or out of date, you have the right to ask us to correct it. Simply contact [email protected] with the details you would like updated and we will action your request promptly.
Right to Erasure
You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected. Note that we may be required to retain certain records for a minimum period under Philippine law even after account closure.
Right to Object
You can object to the processing of your data for direct marketing purposes at any time. Once you object, we will stop using your data for that purpose immediately. You can also object to other types of processing where we rely on legitimate interests as our legal basis.
Right to Portability
Where technically feasible, you can request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service. Contact our support team to make a portability request and we will advise on what is available.
Right to Restrict Processing
In certain circumstances — for example, while a correction request is being reviewed — you can ask us to restrict how we use your data. During a restriction period, we will continue to store your data but will not actively process it beyond what is strictly necessary.
How We Keep Your Data Secure
We apply industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS protocols, and sensitive account data is stored in encrypted form at rest. Access to personal data within our organisation is restricted to staff who need it to perform their specific role, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and update our practices in line with evolving best practice for online gaming platforms serving players in the Philippines. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable law and within the required timeframes. If you have any concerns about the security of your account, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or want to exercise any of your data rights, our support team is ready to help. You can also visit our FAQ page for quick answers, or head to the Responsible Gaming page to learn about the tools available to you.
Contact us directly: [email protected]