maya games Responsible Gaming – Play Smart, Stay in Control
At maya games, we believe that gaming should always be fun, not stressful. This page outlines the tools, limits, and support options available to every Filipino player who wants to keep their experience healthy and enjoyable.
The Controls You Have at Your Fingertips
Every player on maya games has access to a set of practical tools designed to keep gaming enjoyable and within healthy boundaries. You can activate any of these at any time through your account settings or by contacting our support team.
Deposit Limits
You can set a daily, weekly, or monthly deposit cap on your account to make sure you never spend more than you are comfortable with. Once a limit is in place, it takes effect immediately and cannot be raised until a mandatory cooling-off period has passed. Lowering your limit, on the other hand, takes effect right away with no waiting period. This gives you firm control over how much Philippine pesos you put into your account each period. If you are unsure what limit suits you, our support team can help you think it through without any pressure.
Session Time Reminders
It is easy to lose track of time when you are enjoying a game, so maya games lets you set session duration reminders that alert you after a chosen number of minutes or hours. When the reminder fires, you will see a clear on-screen notification giving you the choice to continue or log out. These reminders are not automatic logouts — the decision is always yours — but they are a powerful nudge to pause and check in with yourself. You can adjust the reminder interval at any time from your account settings. Many Filipino players find that even a short break makes the overall experience more enjoyable and sustainable.
Cooling-Off Periods
If you feel you need a short break from gaming, you can request a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account will be temporarily suspended and you will not be able to log in, place bets, or make deposits. Any pending withdrawals will still be processed normally so your funds remain safe. At the end of the cooling-off period your account is automatically reactivated — no action is needed on your part. This tool is ideal for players who want a structured pause without committing to a full self-exclusion.
Self-Exclusion
Self-exclusion is a longer-term option for players who feel they need a more serious break from online gaming. You can request self-exclusion for a minimum of six months or on a permanent basis, and once activated it cannot be reversed until the chosen period has fully elapsed. During self-exclusion your account is locked, all marketing communications are stopped, and you will not be able to create a new account using the same details. We take self-exclusion requests very seriously and process them as quickly as possible. To request self-exclusion, simply contact our support team at [email protected] and we will handle everything for you.
Age Verification
maya games strictly enforces a minimum age of 21 years in line with Philippine gaming regulations, and we verify the age of every player during the registration process. If we have any reason to believe that an account is being used by a minor, we will suspend it immediately pending identity verification. We encourage parents and guardians to use device-level parental controls to prevent underage access to online gaming platforms. Protecting young people is a responsibility we take seriously, and our verification procedures are reviewed regularly to stay in line with current best practice. If you suspect a minor is using an account on our platform, please contact us immediately.
Loss Limits
In addition to deposit limits, you can set a maximum loss threshold for any given day, week, or month. Once your net losses reach the limit you have chosen, your account will automatically prevent further wagering until the period resets. This tool is particularly useful for players who want a hard financial boundary rather than relying on willpower alone. Like deposit limits, loss limits take effect immediately when set and require a cooling-off period before they can be increased. You can review your current limits and loss history at any time from the account dashboard.
When Gaming Stops Being Fun — Recognising Problem Gambling
Problem gambling can affect anyone, regardless of how experienced a player they are. Knowing the early warning signs is the first step toward getting things back on track before they become more serious.
Behavioural Warning Signs
- Spending more time or money on gaming than you originally planned, and finding it difficult to stop even when you want to.
- Chasing losses — continuing to play in an attempt to win back money you have already lost, which often leads to larger losses.
- Neglecting work, studies, family responsibilities, or social activities because of time spent gaming.
- Borrowing money, selling possessions, or using funds set aside for bills and essentials to fund gaming activity.
- Feeling restless, irritable, or anxious when you are not able to play, or when you try to cut down.
- Hiding your gaming activity from family members or close friends because you feel ashamed or worried about their reaction.
What to Do If You Recognise These Signs
The most important thing is to act early rather than waiting for the situation to become a crisis. Start by using the self-assessment tools available through your account, and consider setting a deposit or loss limit as an immediate first step. Talking to someone you trust — a friend, family member, or professional counsellor — can make a significant difference and help you feel less alone with the problem. If you feel you need a break, use the cooling-off or self-exclusion tools described above; our support team can activate these for you quickly and without judgement. There are also dedicated helplines and support organisations in the Philippines that specialise in gambling-related concerns, and reaching out to them is a sign of strength, not weakness. Remember that gaming is meant to be a source of entertainment, and getting help early means you can return to enjoying it responsibly in the future.
Need to Talk? We Are Here to Help
If you have any concerns about your gaming habits or want to activate any of the responsible gaming tools described on this page, please reach out to our support team at any time. You can contact us by email at [email protected] and we will respond as quickly as possible. All responsible gaming requests are handled with complete confidentiality and without any judgement. We are committed to making sure that every Filipino player on the platform has access to the help they need, whenever they need it. You can also visit our FAQ page for quick answers to common questions about account controls and safe play options.
Play at Your Own Pace — Always
Gaming is best when it stays fun. Set your limits, take breaks when you need them, and know that the tools to stay in control are always just a few taps away on maya games.