maya games Terms and Conditions

To register and use maya games, you must be at least 21 years of age and a resident of the Philippines. By creating an account, you confirm that all information you provide during registration is accurate, complete, and up to date. Each player is permitted to hold only one account on the platform — duplicate accounts are not allowed and may result in suspension. You are solely responsible for maintaining the confidentiality of your login credentials, including your password, and for all activity that occurs under your account. If you suspect that your account has been accessed without your authorisation, you must notify us immediately through the contact details provided on this page. maya games reserves the right to verify your identity at any point and to request supporting documents before processing withdrawals or activating certain account features. Accounts found to belong to ineligible individuals will be closed and any remaining balance handled in accordance with applicable regulations.

The maya games platform provides access to four main game categories: Casino, Slot Game, Betting, and Bingo — all accessible from a single account through your mobile browser without any app download. You agree to use these services only for personal, non-commercial entertainment purposes and in full compliance with Philippine law. You must not attempt to manipulate, exploit, or interfere with any game outcome, system process, or other player's experience on the platform. Any use of automated tools, bots, scripts, or third-party software to interact with the platform is strictly prohibited and will result in immediate account suspension. All bets and transactions are processed in Philippine pesos, and you are responsible for ensuring that your account balance is sufficient before placing any wager. maya games reserves the right to void bets, reverse transactions, or suspend access if we detect activity that violates these terms or compromises the integrity of the platform. If you have questions about what is and is not permitted, the FAQ page provides plain-language guidance on common scenarios.

All financial transactions on maya games are conducted in Philippine pesos (PHP) using payment methods available to players in the Philippines. You may only deposit funds from a payment account that is registered in your own name — third-party deposits are not accepted and may be returned or forfeited. Withdrawal requests are subject to identity verification, and maya games reserves the right to request documentation before releasing funds to ensure compliance with anti-money laundering requirements. Processing times for withdrawals may vary depending on the payment method selected, and any applicable fees will be clearly communicated before you confirm a transaction. You are responsible for providing accurate payment details; maya games cannot be held liable for delays or losses resulting from incorrect information submitted by the account holder. Minimum and maximum deposit and withdrawal limits apply and are displayed within the account section of the platform. Any funds remaining in a dormant account may be subject to an inactivity policy as described in the relevant section of these terms.

maya games is committed to promoting responsible gaming and encourages all players to treat online entertainment as a leisure activity with defined personal limits. You have the right to set deposit limits, session time reminders, or request a temporary self-exclusion period at any time by contacting our support team. If you believe that your gaming behaviour has become problematic, we strongly encourage you to visit our Responsible Gaming page, which provides practical guidance and links to support resources available in the Philippines. Players who are self-excluded must not attempt to open new accounts or circumvent exclusion measures — doing so is a breach of these terms and will result in permanent account closure. We reserve the right to proactively restrict or close an account if we identify patterns of play that suggest a player may be experiencing harm. Minors are strictly prohibited from registering or using the platform under any circumstances, and any account found to belong to a person under 21 years of age will be closed immediately. We take our duty of care to Filipino players seriously and will continue to improve our responsible gaming tools in line with best practice.

The personal information you provide when registering and using maya games is collected, stored, and processed in accordance with our Privacy Policy, which forms part of these terms by reference. We collect only the information necessary to operate your account, process transactions, verify your identity, and comply with applicable Philippine regulations. Your data will not be sold or shared with third parties for marketing purposes without your explicit consent. We use industry-standard security measures to protect your personal and financial information from unauthorised access, disclosure, or misuse. You have the right to request access to the personal data we hold about you and to ask for corrections if any information is inaccurate. Cookies and similar technologies are used on the platform to improve your browsing experience and to support platform analytics — you can manage your cookie preferences through your browser settings. For full details on how your data is handled, please review the Privacy Policy page.

maya games provides its platform and services on an "as available" basis and does not guarantee uninterrupted access at all times, as maintenance, technical issues, or circumstances beyond our control may occasionally affect availability. To the fullest extent permitted by Philippine law, maya games shall not be liable for any indirect, incidental, or consequential losses arising from your use of or inability to access the platform. We are not responsible for losses resulting from your failure to comply with these terms, including losses arising from unauthorised account access caused by your own negligence in protecting your login credentials. Game outcomes are determined by certified random number generation processes, and maya games does not accept liability for losses incurred during normal gameplay. In the event of a technical error that affects a game round or transaction, maya games reserves the right to void the affected round and return the relevant stake to the player's account. Nothing in these terms limits our liability for fraud, gross negligence, or any other matter that cannot be excluded under applicable law. If you have a dispute regarding a transaction or game outcome, please contact our support team promptly so that we can investigate and respond in a timely manner.

maya games reserves the right to update or amend these Terms and Conditions at any time to reflect changes in our services, applicable Philippine regulations, or operational requirements. When material changes are made, we will notify registered players through a notice on the platform or via the email address associated with your account. Your continued use of the platform after any such notification constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you are always aware of the current rules that apply to your account. If you do not agree with any changes to these terms, you should stop using the platform and contact our support team to close your account. The date at the top of this page will be updated each time a revision is made, so you can always identify the most current version. For any questions about these terms or how they apply to your account, the FAQ page is a good starting point.

If you have any questions about these Terms and Conditions or need clarification on how a specific rule applies to your account, you can reach the maya games support team by email at [email protected]. Our team is available to assist Filipino players with account queries, transaction questions, and general platform guidance. For quick answers to the most common questions, the FAQ page covers a wide range of topics including registration, deposits, game categories, and responsible gaming. You can also find links to our Privacy Policy and Responsible Gaming pages in the footer of every page on the platform. We aim to respond to all support enquiries within a reasonable timeframe and will always communicate clearly and in plain English. If your concern relates to a specific transaction or game round, please have your account details and the relevant date and time ready when you get in touch. We value every player on the platform and are committed to resolving issues fairly and efficiently.